Tagasimakse poliitika

Last Updated: February 2026

Introduction/Purpose

This Tagasimakse poliitika (the "Policy") outlines the terms and conditions under which floodlightw (the "Company") will process refund requests for services provided through the website floodlightw (the "Website"). This Policy is designed to ensure transparency and fairness while providing maximum legal protection to the Company in accordance with applicable laws and regulations in Estonia.

Scope and Applicability

This Policy applies to all users ("Users") of the Website who purchase services offered by the Company. By making a purchase, Users agree to be bound by the terms of this Policy.

Definitions

  • Services: Refers to all travel-related services offered by the Company through the Website.
  • Refund: The return of funds to Users for Services that have been canceled or not delivered as promised.
  • Cancellation: The act of terminating a booking or reservation made by a User.

Main Policy Content

1. Refund Eligibility

Users may be eligible for a refund under the following circumstances:

  • If the Service is canceled by the Company for any reason.
  • If the User cancels the Service within the specified cancellation period outlined at the time of booking.
  • If the Service provided does not conform to the description provided on the Website.

2. Non-Refundable Services

Certain Services may be marked as non-refundable at the time of purchase. Users are advised to review the terms associated with each Service prior to making a purchase. Non-refundable Services include, but are not limited to:

  • Special promotional offers.
  • Services booked within a specific time frame prior to the date of service.

3. Refund Process

To request a refund, Users must:

  • Contact the Company via email at [email protected] or by phone at +3720538763490.
  • Provide the order number, details of the Service, and the reason for the refund request.
  • Submit the refund request within the applicable timeframe as specified in the Service terms.

The Company will review the request and notify the User of the decision within 14 business days. If approved, refunds will be processed using the original payment method.

4. Timeframe for Refunds

Refunds will be processed within 14 business days from the date of approval. The time it takes for the funds to appear in the User's account may vary depending on the payment method used.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this Policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Review the terms and conditions associated with each Service prior to making a purchase.

Limitations and Disclaimers

The Company shall not be liable for any indirect, incidental, or consequential damages arising from the cancellation of Services or the denial of a refund request. The Company reserves the right to modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.

Data Protection/Security

The Company is committed to protecting the privacy and security of Users' personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

The Company reserves the right to amend this Policy at any time. Users will be notified of any significant changes via email or through a notice on the Website. Continued use of the Website after such changes constitutes acceptance of the new Policy.

Contact Information

If you have any questions or concerns regarding this Policy, please contact us at:

Company: floodlightw
Phone: +3720538763490
Email: [email protected]
Address: Tallinn Business Center, Narva mnt 5, Floor 3, Office 12, Tallinn, 10117, Estonia.

Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of Estonia. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the courts of Estonia.